百融智能升级企业级AICC技术，AI客服日通话量突破1.5万通
AI客服从标准化问答走向复杂业务处理，百融智能借AICC技术进入企业生产核心，规模化落地时代开启。
百融智能的AI客服已在物流、证券等场景规模上岗，单日通话量从不足1000通增至超1.5万通，最长连续通话超20分钟。其新一代AICC智能联络技术正把金融级AI能力推向万亿级企业生产系统。
正文摘录
From 1,000 to 15,000 Calls a Day: Bairong Intelligent's "Silicon-Based Customer Service Agents" Are Clocking In for Real .jpg) Editor: Youli. In July of this year, a leading logistics company deployed a batch of AI customer service agents. In the early days of deployment, these AI agents handled fewer than 1,000 inbound calls per day. But by the end of August, that number had surpassed 15,000 calls daily. The change isn't just in volume. According to available data, these AI customer service agents have moved beyond the standardized Q&A that traditional intelligent customer service was best at, and have begun entering real business workflows — handling open-ended tasks such as package trac…