Klaviyo 收购 AI 客服初创公司 Agency，创始人 Torres 出任 CPO
Klaviyo 收购 AI 客服公司 Agency，创始人 Torres 回归担任 CPO，用 AI 代理服务 20 万商家。
上市电商营销自动化平台 Klaviyo 宣布收购 AI 客服初创公司 Agency。Agency 成立于 2023 年，由连续创业者 Elias Torres 创立，此前已融资 3200 万美元。Torres 将加入 Klaviyo 担任首席产品官，带领 25 人团队加速开发 AI 代理产品，覆盖营销活动生成和售后支持等场景。
正文摘录
Publicly traded e-commerce marketing automation platform Klaviyo has agreed to acquire Agency, a three-year-old AI-powered customer success startup founded by serial entrepreneur Elias Torres. The terms of the deal were not disclosed. Founded in 2023, [Agency](https://techcrunch.com/2024/10/16/after-selling-drift-ex-hubspot-exec-launches-ai-for-customer-success-managers/) had raised $32 million from investors including Sequoia, Menlo Ventures, and Felicis prior to the acquisition. As part of the deal, Torres (pictured left) will join Klaviyo as chief product officer (CPO), leading Agency’s 25-person team to accelerate the development and expansion of Klaviyo’s AI agents: Composer, which builds marketing campaigns, and Customer Agent, which handles post-sale support like returns and order t…